Help Desk
An HR ticketing system is a software solution that serves as a help desk for Human Resources personnel. HR ticketing systems are designed to streamline communication between employees and HR staff. At the same time, they provide better visibility into inquiries, complaints, and requests.
5 Benefits of Online Ticket Management Systems
- Improved Communication Channels
- Coordinates Procedures
- Increased Productivity
- Keeps Track of Response Times
- Adds More Value to Your Professionalism
- Preventing issues from becoming problems
Help Desk Configuration
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Where we can define Ticket Category Sub Category. Query Category
Escalation Matrix
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Ticketing systems help ensure employee requests are resolved faster with clear visibility into the requests that are awaiting resolution, the number of days they’re open, and the level of risk involved with each request,
Employee Satisfaction
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Raised ticket remains open till the satisfaction of the employee